Security System FAQ

CCTV installation in Kuching starts from RM 1,999 for a basic 4-camera system. Here's a general price guide:

• 4-camera system (2MP): RM 1,999 - 2,499
• 8-camera system (2MP): RM 3,399 - 3,999
• 4-camera system (5MP): RM 2,699 - 3,299
• 8-camera system (5MP): RM 4,299 - 5,299

Prices include installation, wiring, and basic setup. Final quote depends on site conditions. FREE site survey available.

We install premium brands only:

• Hikvision — Industry leader, excellent image quality, reliable NVR systems
• Dahua — Great value, good night vision, user-friendly apps
• Ezviz — Perfect for residential, easy DIY options

We don't install generic or unbranded cameras — they lack reliability and support.

Most residential installations (4-8 cameras) are completed in 1 day. Larger commercial projects:

• 4-8 cameras: 1 day
• 9-16 cameras: 1-2 days
• 16+ cameras: 2-3 days

Weather and site conditions may affect timeline.

Yes! All our CCTV systems include mobile app setup. You can:

• View live footage from anywhere
• Playback recordings
• Receive motion detection alerts
• Control PTZ cameras remotely

We set up the app for you during installation and provide full training.

Analog CCTV (HD-TVI):

• Lower cost, easier installation
• Up to 5MP resolution
• Good for basic monitoring

IP CCTV (Network):

• Higher resolution (up to 4K)
• Better analytics (face detection, ANPR)
• Flexible installation, PoE cables
• Future-proof technology

We recommend IP for commercial, analog for basic residential.

Yes and No:

• For remote viewing: Internet required (WiFi or data)
• For local recording: NVR works without internet

We recommend stable internet for remote monitoring. We can advise on packages.

DVR (Digital Video Recorder) — For analog cameras. Records locally, older technology.

NVR (Network Video Recorder) — For IP cameras. Higher quality, more features, better scalability.

We recommend NVR for new installations.

Storage depends on cameras, resolution, and recording mode:

• 1TB: ~7 days (4 cameras, 1080p)
• 2TB: ~14 days
• 4TB: ~30 days
• 6TB+: Long-term storage

We recommend minimum 2TB for residential, 4TB+ for commercial.

Yes! All our cameras include infrared night vision:

• Standard IR: Up to 20-30m range
• Starlight: Better low-light performance
• Thermal: Complete darkness (premium)

For best night coverage, we recommend Hikvision DarkEye or Dahua Starlight cameras.

Alarm system pricing in Kuching:

• Basic wireless alarm: RM 800 - 1,500
• Standard wired alarm: RM 1,500 - 2,500
• Professional system with monitoring: RM 2,500 - 4,000
• Commercial systems: RM 4,000+

Wired Alarms:

• More reliable, no signal interference
• No battery changes
• Best for permanent installations
• Requires wiring (new homes best)

Wireless Alarms:

• Easier installation
• Flexible sensor placement
• Great for existing homes
• Battery changes needed (1-2 years)

We recommend wired for new installs, wireless for retrofits.

Yes! All our alarm systems include backup battery (typically 12-24 hours). The control panel will alert you when mains power is off.

Yes! All modern alarm systems support:

• Push notifications to smartphone
• SMS alerts
• Phone call notifications (monitored systems)

Common alarm sensors:

• Motion sensor — Detects movement in rooms
• Door/window sensor — Entry point detection
• Glass break sensor — Window breaking
• Smoke sensor — Fire detection
• Heat sensor — Rapid temperature change
• Panic button — Emergency trigger

We recommend a combination based on your property layout.

Yes! We partner with professional monitoring centers. When alarm triggers:

• Monitoring center receives signal
• They attempt to contact you
• If no response, they dispatch security/ police

Monthly monitoring fee: RM 50-150 depending on response level.

Autogate pricing in Kuching:

• Sliding gate (standard): RM 2,500 - 4,000
• Swing gate: RM 3,000 - 5,000
• Barrier gate (commercial): RM 3,500 - 6,000
• Automation upgrade (existing): RM 1,500 - 2,500

Sliding Gate:

• Best for limited driveway space
• Requires side clearance for track
• Smoother operation

Swing Gate:

• Better for wide driveways
• More aesthetic options
• No track maintenance

We assess your site and recommend the best option.

Yes! We install smart gate controllers that work with:

• Smartphone app (iOS/Android)
• Voice assistants (Google, Alexa)
• Remote control
• RFID card/fob
• Push button

All our autogate systems include manual override:

• Key release for manual operation
• Backup battery option available
• Solar upgrade available

You'll never be stuck outside.

Typical installation timeline:

• Site survey: Same day
• Standard residential: 1 day
• Commercial barrier: 1-2 days

Smart home integration connects your security systems for centralized control:

• View CCTV on smart TV
• Arm alarm from phone
• Open gate from anywhere
• Automation rules (e.g., lights on at sunset)

No! We can integrate with your existing devices or add smart components:

• Smart locks
• Smart lighting
• Smart thermostat
• Voice assistants

We assess compatibility and recommend upgrades.

Yes! All our site surveys are FREE. We visit your property, assess requirements, and provide a detailed quote with no obligation.

We provide comprehensive warranty:

• Installation warranty: 1-2 years
• Equipment warranty: Per manufacturer (typically 2-3 years)
• Maintenance packages available

Yes! We offer flexible payment options:

• Cash / Bank transfer
• Credit card (Visa/Mastercard)
• Easy payment plans (T&C apply)
• Corporate invoicing for businesses

Standard payment terms:

• Deposit: 50% to start work
• Balance: On completion
• Retention: For large projects

We serve all of Sarawak and Sabah:

• Kuching & surroundings
• Samarahan
• Serian
• Sri Aman
• Sibu
• Miri
• Bintulu
• Kota Kinabalu & Sabah

Since 2014! We've been serving Sarawak for over 12 years with 1,000+ completed projects.

Yes! We are a registered company with proper licensing. All our technicians are certified and insured.

Yes! We offer 24/7 emergency support for existing customers. Call 014-689 0000 for urgent issues.

Getting a quote is easy:

1. Call/WhatsApp: 014-689 0000
2. Fill our online form
3. Visit our office

We respond within 24 hours. Free site survey within 48 hours.